Your information
Privacy Policy
Last updated: October 27, 2026
This policy explains how InkSuite handles personal information when you visit our website, use our publishing management platform, contact us, or connect a third-party service such as Shopify, Facebook, or Instagram. InkSuite is operated by Inksuite, Inc.
1. Who this policy covers
InkSuite provides tools for managing publishing information, projects, contracts, royalties, marketing campaigns, and distribution workflows. This policy covers our website visitors, users, and people whose information is provided through these services.
If your publisher or another organization gives you access to InkSuite, that organization manages its workspace and determines how information is used within it. Contact that organization about its own privacy practices. You can also contact InkSuite at support@inksuite.io.
2. Information we collect
- Account and contact information: information provided when creating or managing an account, such as your name, email address, organization, and workspace role.
- Workspace information: titles, contributor details, manuscripts, files, agreements, financial records, tasks, and other information you or your organization submits.
- Marketing information: campaign details, post text, images, videos, scheduling information, publishing results, and connected social account details.
- Technical information: information generated when accessing the service, such as IP addresses, browser details, session information, error logs, and security or activity records.
- Communications: information you provide when requesting a demo, support, or help with a privacy request.
3. How we use information
We use information to provide and maintain InkSuite, authenticate users, manage workspace permissions, support publishing workflows, carry out authorized marketing actions, respond to requests, troubleshoot problems, and protect the service against misuse. We may also use information to meet legal obligations and resolve disputes.
5. Shopify orders and distributor fulfillment
When a merchant connects Shopify, InkSuite processes the store identifier, connection credentials and granted permissions, product and variant identifiers, SKUs or ISBNs, inventory and location information, and order-processing metadata available through the authorized connection. Order metadata includes order identifiers and dates, payment and cancellation status, items and quantities, fulfillment location, and shipping service. Importing orders for review does not request or store customer names, shipping addresses, email addresses, phone numbers, company names, or free-text order notes.
When the merchant enables live order forwarding through a compatible, configured distributor connection, InkSuite retrieves the recipient’s name, shipping address, company name if provided, and delivery phone number if provided from Shopify at the time of transmission. InkSuite processes these details temporarily to prepare and transmit the fulfillment request to the merchant’s selected distributor. Buyer contact details are not stored by InkSuite. The current Shopify fulfillment integration does not request buyer email addresses or billing addresses. These delivery details are used for shipping and fulfillment, not marketing.
We use this metadata to match books to the merchant’s catalog, prepare and review fulfillment workflows, track processing status, and troubleshoot errors. Order identifiers and purchase information can still be linked to customers in the merchant’s Shopify store and are treated as protected data. Customer contact fields that Shopify includes in incoming event notifications are not retained in the event inbox. Shopify customer data is not used for advertising, customer profiling, or unrelated marketing, and is not sold.
The merchant determines the purposes of its customer-order processing and is responsible for its customer notices and instructions. InkSuite processes that order data on the merchant’s behalf to provide the connected service. Merchants should request only the permissions and data needed for their workflow.
Authorized workspace users can review imported order metadata, without a customer directory or delivery-contact display. Hosting and technical service providers, including Amazon Web Services, support storage and operation of the integration. The selected distributor receives the delivery details and order items necessary to fulfill the order and may retain them under its own agreement with the merchant and applicable privacy practices. Not storing buyer contact details in InkSuite does not mean that Shopify or the distributor deletes its copies.
Order forwarding requires the merchant to configure and enable a compatible distributor connection. Inventory synchronization uses book, location, stock, and reservation information. Publishing inventory to Shopify is separately enabled. Preview connections do not transmit live orders, and simulated distributor tests do not retrieve buyer details or create real shipments.
Shopify preview order metadata and event records have a 30-day retention period. Live Shopify orders become eligible for deletion 30 days after they are shipped or cancelled and last updated, once inventory reservations and processing jobs no longer require attention. Orders still awaiting fulfillment, reconciliation, or error resolution remain available for that work. An unresolved privacy request also postpones live-order deletion until it is resolved; preview access requests may preserve metadata through their 30-day response window. The scheduled cleanup removes eligible orders and their associated items, reservations, jobs, events, and queued order notifications. Limited order fingerprints may be retained for another 30 days to prevent deleted orders from being reimported. Completed privacy-request records and access audit records are retained for 365 days without buyer contact details. These periods concern InkSuite’s operational records, not copies held by Shopify or the distributor. Backup retention and any legally required retention are handled separately; deleting a record does not mean every backup copy is immediately erased.
Shopify connection credentials are stored in AWS Secrets Manager and are not included in ordinary order records or returned in the application’s normal API responses. InkSuite does not request your Shopify password or receive payment-card numbers through this integration.
You can revoke InkSuite’s Shopify access by uninstalling the app in Shopify. Uninstalling does not itself erase every record previously imported into InkSuite or copies already received by a distributor. For access, correction, or deletion of retained information, follow the request process below. Requests received through Shopify also require processing; a received request is not confirmation that deletion is complete.
6. When information is shared
Information may be available to authorized users in your organization's workspace. We also use service providers for functions such as hosting, storage, authentication, and technical operations. They receive information needed to perform those services. When you use an integration, we share the information needed to perform the actions you authorize with that provider.
We may disclose information where required by law, to protect rights and security, or in connection with a business transfer, subject to applicable safeguards.
7. Cookies and session storage
InkSuite uses cookies and similar storage to maintain sign-in sessions, support authentication, and remember information needed for the service to function. You can control cookies through your browser settings, although blocking them may prevent parts of InkSuite from working.
8. Retention and security
We retain information for as long as needed to provide the service, support your organization's workspace, meet applicable legal obligations, resolve disputes, and maintain security. Retention depends on the type of information and the purpose for which it is held. Some information may remain in backups or records that must be retained for legal or security reasons.
We use technical and organizational measures designed to protect information, including authentication, workspace access controls, and protected storage of integration credentials. This policy does not represent that InkSuite has received an independent security certification. No method of storage or transmission is completely secure.
9. Your choices and data deletion requests
Depending on where you live and applicable law, you may have rights to access, correct, delete, or obtain a copy of your personal information, restrict or object to certain processing, or withdraw consent. You may also have the right to raise a concern with a privacy regulator.
For requests concerning connected social media accounts, see Social Media Account Disconnection and Data Deletion below. To request deletion of other InkSuite information, including information received through Shopify:
- Email support@inksuite.io with the subject InkSuite data deletion request.
- Include your InkSuite account email, organization or workspace name, and the connected store, Page, or account name if relevant. For Shopify order data, include the store domain and relevant order reference rather than sending a full shipping address. Tell us which information your request concerns. Store customers may also contact the merchant directly, who can coordinate the request with InkSuite.
- We may ask for information needed to verify your identity and authority over the records. Do not send passwords or access tokens.
We will review the request, coordinate with your organization where appropriate, and respond in accordance with applicable requirements. If certain records must be retained, we will explain the reason. Deleting data from InkSuite does not automatically remove content already published to Facebook, Instagram, or another third-party service; manage that content directly on the relevant platform.
10. International processing
Information may be stored or processed in countries other than where you live, depending on the locations of InkSuite's infrastructure and service providers. Where applicable, appropriate safeguards are required for international transfers of personal information.
11. Children's privacy
InkSuite is a business service intended for publishing professionals, not a service directed to children. If you believe a child has provided personal information directly to us without appropriate authorization, contact us so we can investigate.
12. Changes to this policy
We may update this policy as the service or our practices change. The date above identifies the latest update. We will provide additional notice where required.
13. Contact
For privacy questions or requests, email support@inksuite.io.
4. Facebook, Instagram, and other integrations
Connecting a social account is optional. When you authorize a connection, InkSuite receives information allowed by the permissions you grant. For Facebook and Instagram, this can include Page or professional account identifiers, names, usernames, profile images, connected Page details, access tokens, and permission information.
InkSuite uses this information to identify accounts you can manage, display your connected accounts, and publish or schedule content you authorize. We store the content and scheduling details you submit, along with publication identifiers, status information, and errors needed to manage the publishing workflow. Access tokens are stored in encrypted form. InkSuite does not ask you to provide your Facebook or Instagram password.
Content you publish is sent to the selected platform and becomes subject to that platform's privacy policy and your account settings. Your organization's authorized workspace users may be able to manage connected accounts and campaigns.
You can disconnect an account in InkSuite's Marketing area or revoke access through the connected platform's settings. Disconnecting removes the stored connection credentials but does not automatically delete historical campaign records or posts already published on that platform. For removal of information held by InkSuite, follow the instructions below.