Terms of Service

1. Eligibility and authority

You must be legally able to enter into an agreement to use the Service. If you use InkSuite on behalf of a publisher, company, or other organization, you confirm that you have authority to act for that organization. You may access only workspaces, records, and connected accounts you are authorized to manage.

2. Accounts and workspace access

Provide accurate account information, protect your sign-in credentials, and promptly tell us if you suspect unauthorized access. You are responsible for activity you authorize through your account. Workspace administrators control membership and permissions and may change or remove your access.

3. The Service

InkSuite provides tools for managing book information, publishing projects, contracts, royalties, files, marketing campaigns, and distribution workflows. Available features may depend on your workspace, subscription, permissions, and connected services. Features may change or be unavailable during maintenance or interruptions.

You are responsible for reviewing outputs, calculations, contracts, metadata, and publication settings before relying on them. InkSuite does not provide legal, accounting, tax, or financial advice.

4. Your content and permissions

You retain ownership of the content you submit, including manuscripts, artwork, images, videos, and post text. You give InkSuite permission to host, store, process, display, format, and transmit that content as needed to provide the Service and carry out your instructions, including creating media derivatives or sending content to a selected social platform.

You must have the rights and permissions needed for the content and personal information you provide. This includes copyright, music, image, trademark, privacy, and publicity rights. Your use must respect agreements with authors, illustrators, contributors, and other rights holders.

5. Social accounts and publishing

Connections to TikTok, Instagram, Facebook, and other third-party services are optional. Connect only accounts you own or have permission to manage. Authorizing a connection permits InkSuite to use the permissions you grant to provide the integration.

You choose the content, destination accounts, and available publishing settings. You are responsible for reviewing and authorizing posts and schedules. InkSuite sends content to a platform when you or an authorized workspace user requests publication or schedules it. Each platform’s terms, community guidelines, eligibility requirements, and technical limits also apply.

Publication may be delayed, rejected, or interrupted by a platform or a connection problem. Check the publication status and destination before retrying a post if its delivery is uncertain. InkSuite does not guarantee publication, audience reach, or continued availability of a third-party integration.

Disconnecting an account in InkSuite removes the stored connection credentials. It does not automatically remove the app’s authorization in that platform’s settings or delete posts already published there. Revoke platform permissions or remove published content through the platform where necessary. InkSuite may retain campaign and publication history as described in our Privacy Policy.

InkSuite is an independent service. Connecting a third-party platform does not imply its endorsement of InkSuite.

6. Shopify and distribution services

Connect a Shopify store only if you are authorized to grant access on behalf of its merchant. Your connection and workspace instructions authorize InkSuite to process the permitted store, product, inventory, and order information for the distribution workflow described in our Privacy Policy. You remain responsible for customer notices, applicable permissions, and the accuracy and lawful use of data you provide.

You are responsible for reviewing catalog mappings, stock settings, fulfillment destinations, shipping methods, and order details before enabling transmission. Preview connections do not send live orders. Simulated distributor tests do not retrieve buyer delivery details or create real shipments. Live order forwarding requires a compatible, configured distributor connection and your authorization. Shopify inventory publication is separately enabled. Creating or connecting an app alone does not activate live fulfillment.

When you enable live transmission, you instruct InkSuite to retrieve and transmit the necessary delivery and order information to your selected distributor or fulfillment provider. Buyer contact details are processed temporarily for transmission and are not stored by InkSuite. Your agreements with those providers continue to govern their services and their handling of received information. Inventory reports, order acceptance, and tracking may be delayed or rejected. Verify an uncertain order outcome before resubmitting it to avoid duplicate shipments.

Uninstalling the Shopify app revokes its Shopify access but does not automatically cancel a shipment, delete an order from a distributor’s systems, or erase every historical record in InkSuite. Contact the relevant provider about orders already transmitted and contact InkSuite about retained data or privacy requests. InkSuite processes Shopify customer-order information for the merchant’s distribution purposes, not for advertising, unrelated marketing, or sale of customer data.

The merchant data-processing terms below form part of these Terms of Service when accepted by the merchant. Additional agreements or transfer safeguards required by applicable law must be put in place before the affected processing begins. These terms do not represent that Shopify has approved the app.

6A. Merchant data-processing agreement

This section governs personal data InkSuite processes on behalf of a merchant through the Shopify integration. The merchant determines the purposes and means of that processing and acts as controller or business, as applicable. Inksuite, Inc. acts as processor or service provider for that data. This section takes priority over conflicting general terms concerning that processing, subject to a separately signed agreement.

Scope and instructions

Processing concerns the merchant’s customers and order recipients and lasts for the connected service and the applicable deletion period. It includes receiving, matching, reviewing, transmitting, securing, and deleting order information for catalog matching, inventory management, fulfillment, and troubleshooting. Retained data includes store and order identifiers, dates, items, quantities, payment and cancellation status, location, shipping service, and processing status. For authorized live transmission, InkSuite temporarily processes recipient names, shipping addresses, company names and delivery phone numbers when provided. Buyer email addresses and billing addresses are not requested by the current fulfillment integration.

InkSuite will process this data only on the merchant’s documented instructions, including authorized settings and actions in the Service, unless applicable law requires otherwise. Where legally permitted, InkSuite will inform the merchant of a required departure from those instructions and of instructions it believes violate applicable data-protection law. InkSuite will not sell this data, use it for advertising or unrelated marketing, or use it outside the direct service relationship except as permitted or required by law. The merchant is responsible for lawful instructions, required customer notices, and any necessary permissions.

Confidentiality, security, and incidents

InkSuite will restrict access to personnel who need it to provide the Service and are bound by confidentiality obligations. InkSuite will maintain technical and organizational safeguards appropriate to the processing risks, including workspace access controls, protection of connection credentials, secure transmission, and procedures for handling privacy requests. InkSuite will notify the merchant without undue delay after becoming aware of a personal-data breach affecting data processed on its behalf, provide available information needed for the merchant’s response, and cooperate in containment and remediation. This is a contractual obligation, not a representation of an independent security certification.

Service providers and selected distributors

The merchant authorizes Amazon Web Services to support hosting, storage, and operation of the integration. InkSuite will require subprocessors to undertake data-protection obligations appropriate to their work and remains responsible for their performance of those obligations. InkSuite will give advance notice of additions or replacements and an opportunity to raise reasonable data-protection objections before the new subprocessor handles merchant data. If an objection cannot be resolved, the affected processing must stop. A distributor selected and instructed by the merchant receives fulfillment data under the merchant’s arrangement with that distributor; receipt by the distributor does not make its records part of InkSuite’s storage.

Requests, retention, and verification

Taking account of the nature of the processing and information available, InkSuite will assist the merchant with customer access, correction, deletion and restriction requests, security obligations, impact assessments, and regulatory inquiries. InkSuite will notify the merchant of customer requests where appropriate and will not act contrary to its lawful instructions. The Privacy Policy describes retention of order metadata, privacy requests, and audit records. On termination or the merchant’s request, InkSuite will return or delete merchant personal data as instructed, except where retention is legally required. Remaining backup copies will remain protected and will be removed through the applicable backup-retention process.

InkSuite will provide information reasonably needed to demonstrate compliance with these obligations and cooperate with proportionate audits, subject to confidentiality and protection of other merchants’ information. Where international transfers require a separate legal mechanism, the parties must establish it before the transfer; this section does not itself incorporate standard contractual clauses or certify an international transfer mechanism. Send agreement, subprocessor, security, and data-request inquiries to contact@inksuite.io.

7. Acceptable use

You must not use the Service to:

• Break applicable law or infringe another person’s rights.
• Publish unlawful, fraudulent, threatening, or abusive content, or distribute spam.
• Upload malicious software or attempt unauthorized access to accounts, workspaces, or systems.
• Bypass security controls, access restrictions, storage limits, or third-party platform restrictions.
• Disrupt the Service or use connected accounts without the account holder’s authorization.

8. Storage and deletion

Storage and upload limits may apply. You are responsible for maintaining copies of important materials and managing files within the limits shown in your workspace. Deleting files may affect drafts, previews, or other records that use them. Removing a file from InkSuite does not remove a copy already published to a third-party platform.

For account closure or a request to delete information held by InkSuite, contact contact@inksuite.io. Requests are handled as described in our Privacy Policy, including any required retention and verification of your authority.

9. Fees and subscriptions

If you purchase a paid service, the pricing, billing interval, renewal, cancellation, and refund conditions presented when you purchase or in your written agreement apply. These terms do not create a charge by themselves. Contact us with billing questions.

10. InkSuite intellectual property

InkSuite and its licensors retain rights to the software, interface, branding, and other materials we provide, excluding your content. You may use the Service for its intended purposes under these terms and any applicable subscription agreement. No ownership of InkSuite’s intellectual property is transferred to you.

11. Privacy

Our Privacy Policy explains how information is collected, used, shared, and retained, and how to request access or deletion. Your organization may have additional policies governing information in its workspace.

12. Suspension and termination

You may stop using the Service at any time. We may restrict or suspend access when reasonably necessary to address a security threat, misuse, a violation of these terms, unpaid agreed fees, or a legal requirement. Where practicable, we will provide notice and an opportunity to resolve the issue. A workspace administrator may also remove your access.

Ending access does not automatically delete published social posts or all workspace records. Contact us to discuss account closure and data requests.

13. Availability and responsibility

To the extent permitted by applicable law, the Service is provided “as is” and “as available,” without a guarantee that it will be uninterrupted, error-free, or suitable for every purpose. You are responsible for your publishing decisions and for checking important information.

To the extent permitted by applicable law, InkSuite is not liable for indirect or consequential losses, including lost profits or business opportunities, arising from use of the Service. Nothing in these terms excludes or limits liability or rights that cannot lawfully be excluded or limited.

14. Changes and other agreements

We may update these terms as the Service changes. The date above identifies the latest version. We will provide notice of material changes where required. If you do not agree to updated terms, stop using the Service. A separately signed agreement with InkSuite takes priority where it conflicts with these terms. If one provision is unenforceable, the remaining provisions continue to apply to the extent permitted by law.

15. Contact and concerns

For questions about these terms, billing, account access, or a dispute, contact contact@inksuite.io so we can review your concern and try to resolve it.